Shipping policy

 

📦 Order Processing Time

  • All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • In case of high order volume, processing may be slightly delayed. We appreciate your patience.

🌍 Shipping Time

We work with global suppliers to bring you the best products at affordable prices.

  • Estimated Delivery Time: 7–15 business days

  • Delivery times may vary depending on your location and external factors like customs or courier delays.

🚛 Shipping Charges

  • Free Shipping on all prepaid orders.

  • Cash on Delivery (COD) charges may apply (if you offer COD).

📍 Order Tracking

 

  • Once your order is shipped, you will receive a tracking number via email/SMS.

  • You can track your order anytime using the provided link.

⏳ Delays & Issues

While we strive to deliver on time, delays can occur due to:

 

  • Weather conditions

  • Courier issues

  • High demand seasons

If your order is delayed beyond 20 days, please contact us and we’ll assist you promptly.

 

📦 Incorrect Address

 

           Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

❌ Lost or Stolen Packages

 

  • If your package is marked as delivered but not received, please contact the courier service first.

  • If you still need help, reach out to our support team.

📞 Contact Us

 


For any shipping-related queries, feel free to contact us:


Email: theaurahome7@gmail.com

Support Time: Mon–Sat, 10 AM – 6 PM